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The final program only publish registered presenters.

Service for simultaneous interpretation will be offered for some sessions (identified in the program by the letters SI)

Final Program

*The Final Program in PDF format found below is the published version. All modifications received after the deadline have been updated on the website page below and will be noted in the addendum distributed on-site. 

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Sunday October 19               Monday October 20                Tuesday October 21                Wednesday October 22

Sunday, October 19

Hours Session Speaker(s)
9h30 - 11h30

Kéroul's Training Welcoming Ways / English

11h30 - 12h30

Lunch Break

12h30 - 14h30

Kéroul's Training Welcoming Ways / French

15h00 - 16h30

Opening Ceremony (SI)

Introduction Ivor Ambrose & André Vallerand, Co-chairs
Welcome Philippe Couillard, Premier of Québec (Invited)
Welcome Denis Coderre, Mayor of Montreal (Invited)
Welcome André Leclerc & Isabelle Ducharme, Kéroul
Word from the UN World Tourism Organization Secretary-General Carlos Vogeler, Director-Executive Secretary of Member Relations, UNWTO 
A Question of Rights Daniela Bas, United Nations
A Question of Ethics Marina Diotallevi, Programme Manager, Ethics and Social Responsibility, UNWTO
A Question of Sustainable Development Dominique Vien, Minister of Tourism, Quebec, Canada

An Economic Opportunity-

Who is the Client? Serving the Fastest-growing Segment of the Tourist Market

Lubomira Hromkova, Head of Unit, European Commission, DG Enterprise and Industry, Unit for Tourism and Cultural Instruments
Conclusion  
16h30-18h30

Welcome Cocktail

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Monday, October 20

Hours Session Speaker(s)
9h00 - 10h30

Morning Plenary (SI)

Moderator: Ivor Ambrose, European Network for Accessible Tourism (ENAT), Greece

9h00 - 10h30

Tourism

Accessible Tourism: How far have we come?

Scott Rains, Independent Travel and Disability Consultant

Culture

Making cultural life accessible in destinations for all

Marcus Weisen, Expert, European Centre for Cultural Accessibility

Transportation

Travelling with confidence: The importance of an accessible transportation chain

Ann Frye, Expert in Accessible Transportation
Wrap-up Anna Grazia Laura, ENAT President
10h30- 11h00

Coffee Break

11h00- 12h30

Parallel Sessions

11h00- 12h30

Parallel Session 1 - International Strategy (SI)

Moderator: François Chevrier, président et directeur général ATR associées du Québec, Canada 

Global networking for accessible tourism: Challenges and possibilities (Panel)

Participants: Anna Grazia Laura, ENAT; Michael Fembek, Essl Foundation; Isabelle Ducharme and André Leclerc, Keroul; Scott Rains, Independent Travel and Disability Consultant; Jean-Marc Mignon, OITS; Bill Forrester, TravAbility

11h00- 12h30

Parallel Session 2 - Case Study - Analysis

Moderator: Abha Negi, Svayam, India

Inclusive tourism: Accessibility and inclusion in Brazilian cities Regina Cohen, Architect, Pro-Access Group, University of Rio de Janeiro, Brazil
King Abdul Aziz road development project: Applying Universal Design principles to support Haj pilgrims Mukthar Al-Shibani, Arch., President-GAATES, Principle- AlModon Consultancy, Saudi Arabia; Bob Topping, Arch., Treasurer-GAATES, DesignABLE Environments Inc, Canada; Ann Frye, GAATES Board Member, Ann Frye Ltd, United Kingdom
Risk analysis of tourist industrial development for the resource-exhausted cities in transition process Feng Xu, School of Management, Shandong University, China
Accessibility as the missing link in religious tourism Lalita Sen, Ph.D, Texas Southern University, USA
11h00- 12h30

Parallel Session 3 - Accessible Cities #1 (SI)

Moderator: François Bédard, Director, World Centre of Excellence for Destinations, Canada

Accessible world heritage cities in Spain Pilar Soret Lafraya, Fundosa Accesibilidad S.A., Spain
The politics of accessibility in New York City Jason R. Mischel, Esq., Windels, Marx, Lane & Mittendorf, LLP, New York, USA
Do the new Montreal public spaces meet the test of universal accessibility? François Racine, École des sciences de la gestion, Université du Québec à Montréal, Canada
Universal accessibility in action: Does Quebec urbanism favorise the mobility in time and space for people in handicap situations? Florence Paulhiac-Scherrer, École des sciences de la gestion, Université du Québec à Montréal, Canada
The Cities for All succeed as tourist destinations Francesc Aragall, President, Design for All Foundation, Spain
11h00- 12h30

Parallel Session 4- Accessible Travel

Moderator: René Trépanier, Croisières du Saint-Laurent, Canada

Accessibility on today’s cruise ships Charles (Bud) Darr, Senior Vice President of Technical and Regulatory Affairs, Cruise Lines International Association (CLIA)
Travel opportunity for all: Accessible tourism travel agency research in Japan 2012 Kiji Hideto Kijima, Japan Accessible Tourism Center, Japan
WeTravel2: Safe, trendy and up-market travel package deals to exotic destinations for permanently or temporarily disabled travellers Kristof Steegmans, WeTravel2, Belgium 
Have dog will travel, travelling with a guide dog Penny Hartin, World Blind Union, Canada 
12h30-13h30

Lunch, Keynote Speaker (SI)

Moderator: André Vallerand, Special Advisor to the Secretary of the World Tourism Organization (UNWTO), President of the World Centre of Excellence for Destinations, and co-chair of the Summit

12h30-13h30 Access to the future Pierre J Jeanniot O.C., C.Q., President and CEO of Jinmag Inc., retired President & CEO of Air Canada, and Former Director General and CEO of IATA
13h30-15h00

Parallel Sessions

13h30-15h00

Parallel Session 5 - Accessible Cities #2 (SI)

Moderator: Veronica Gomez, OITS-Amériques, Canada

Accessible Municipality Network: Mobilization and development for inclusive services in the heart of Quebec municipalities  Nathalie Roussel, Ville de Victoriaville, Canada
Municipal Engagement and Accessibility: Durable Development for optimal "Citizen experience" Patrick Paulin, Ville de Victoriaville, Canada
Universal accessibility in Quebec supermarkets and pharmacies François Larsen, Directeur de la Direction recherche, éducation-coopération et communications, Commission des droits de la personne et des droits de la jeunesse, Québec, Canada 
Facilitate outdoor travelling for all: Visual impairment-based universal accessibility criteria Andréanne Mailhot, Institut Nazareth et Louis-Braille, Canada; Isabelle Cardinal, Société Logique, Canada
13h30-15h00

Parallel Session 6 - Accessible Destinations -1

Moderator: Joseph Adamo, Directeur général Transat Distribution Canada,VP Marketing et commerce électronique de Transat Tours Canada

Tourism for all in Catalonia Jordi Secall, Catalan Tourist Board, Spain
In Flanders Fields - Heading for an accessible holiday destination Pieter Ghijsels, VisitFlanders, Belgium
Paris region: A worldwide destination for all!  Hervé Guillon, Paris Convention and Visitors Bureau; Marie Yahiel, Paris Region Tourist Board, France
Developing and marketing access for all in English destinations Ross Calladine, VisitEngland, United Kingdom
13h30-15h00

Parallel Session 7 - Accompanying Policy (SI)

Moderator: Normand Dulude, DAA Associé, Québec, Canada

Situation: Some individuals with disabilities must be accompanied by a person for assistance to go about their daily activities. How do we welcome these personal care assistants? Can additional costs for disabled people who require an assistant be viewed as discriminatory?
Suggested Panel: Barry Ginley, Victoria and Albert Museum, United Kingdom;  Ivor Ambrose, European Network for Accessible Tourism (ENAT); Isabelle Ducharme, Kéroul; Marcus Weisen, Museum and Heritage Accessibility; Penny Hartin, World Blind Union
13h30-15h00

Parallel Session 8 - Air Transportation-1

Moderator: Jacques Roy, HEC Montréal, Québec, Canada

Uniting aviation: ICAO & access to air transport Jitu Thaker, International Civil Aviation Organization
The need to improve accommodations for passengers with disabilities in aircraft cabins Paul Lebbin, National Research Council Canada, Canada
Addressing the needs of passengers with constraints – the Airbus cabin approach Stefan List, Senior Manager cabin innovation strategy, AIRBUS
CSeries aircraft design for persons with reduced mobility (PRM) Robert Grant, Industrial Designer at Bombardier Aerospace, Canada
15h00-15h30

Coffee Break

15h30-17h00

Parallel Sessions

15h30-17h00

Parallel Session 9- Local Transportation and Taxis (SI)

Moderator: Benoit Jugand, directeur, Bureau du taxi de Montréal, Canada

A significant commitment to the mobility of persons with disabilities France Dompierre, directrice de la Direction du transport terrestre des personnes, Ministère des Transports du Québec, Québec, Canada
The Société de transport de Montréal (STM) 2012-2015 universal accessibility development plan: an essential tool for the implementation of universal accessibility of public transportation in Montreal  Philippe Schnob, Président, Société de transport de Montréal, Canada; Marie Turcotte, Membre du conseil d'administration, Société de transport de Montréal, Canada 
Accessible transportation reform: Transforming the public paratransit and private for-hire ground transportation systems Matthew W. Daus, President, International Association of Transportation Regulators, & Jason R. Mischel, Windels Marx Lane & Mittendorf, LLP, USA
Taxis for all in Toronto : 100% accessible taxis for 2024 Tracey Cook, Municipal Licensing and Standards, Toronto, Canada
A Culture of accessibility - the last mile in transportation Nick Grande, MV-1 Canada, Canada
15h30-17h00

Parallel Session 10 - Accessible Destinations #2

Moderator: André Vallerand, Special Advisor to the Secretary of the World Tourism Organization (UNWTO), President of the World Centre of Excellence for Destinations, and co-chair of the Summit

Cancun and Riviera Maya a destination for all Judith Cardenas, Cancun Accessible Company, Mexico
Designing, operating and outlook for vacation homes with universal accessibility: The Chalets U case study Martin Rivard, Les Chalets U, Canada
Fully accessible Barbados: Gateway to access in the Caribbean Roseanna Elizabeth Tudor, Barbados Council for the Disabled, Barbados
15h30-17h00

Parallel Session 11 - Outdoor Activities #1 (SI)

Moderator: André Despatie, SEPAQ, Canada

Outdoor activities and people with disabilities Aggée Lomo, Laboratoire Cultures et Sociétés en Europe, Université de Strasbourg, France
Nature for all: LPHU’s holistic  approach on inclusive tourism Sylvana Lakkis, Lebanese Physical Handicapped Union, President and General Director, Lebanon
Life-changing experiences made possible via adapted wilderness adventures at youth hostels (travel accommodation) in the Alberta Rocky Mountains Liz Ferguson, Hostelling International-Canada-Pacific Mountain, Canada 
Accessibility at outfitters Marie-Josée Blanchette, Fédération des pourvoiries du Québec, Canada
15h30-17h00

Parallel Session 12 - Air Transportation #2

Moderator: Angela Gittens, Director general, Airports Council International (ACI)

Air travel: Achieving compatible global accessibility standards Ann Frye, Director, PassePartout Training Ltd, United Kingdom
Facilitating aircraft transfers for persons with disabilities Lorne Mackenzie, WestJet, Canada
The Federal Aviation Administration advisory circular 5360-14A: Access to airports by individuals with disabilities Lillian Miller, Federal Aviation Administration, USA 
The FOB system: A new way to secure transfer Pierre Margot-Cattin, Professor, University of Applied Sciences Western Switzerland, Switzerland
17h00-17h15

Break

17h15- 18h15

Afternoon Plenary (SI)

Moderator: Ivor Ambrose, European Network for Accessible Tourism (ENAT), Greece

17h15- 18h15 Keynote Presentation Martin Heng, Accessible Travel Manager, Lonely Planet
Main observations made and lessons drawn from presentations and discussions of the day.

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Tuesday, October 21

Hours Session Speaker(s)
9h00- 10h30

Parallel Sessions

9h00- 10h30

Parallel Session 13- Standards and Buildings #1 (SI)

Moderator: François Racine, École des sciences de la gestion, Université du Québec à Montréal, Canada 

V4AInside…Take the measures for your holidays Roberto Vitali, Village for All –V4A, Italy 
Accessibility standards for public procurement of the built environment. European experiences and perspectives Katerina Papamichail, Architect and Accessibility Expert, European Network for Accessible Tourism (ENAT), Greece
How Quebec Tourism Compares to the International Norm ISO 21542 Laure Durand, Kéroul, Québec, Canada and Sophie Lanctôt, Société Logique, Québec, Canada 
Work in progress: ENAT guidelines on the universal design of tourism services Ivor Ambrose, Managing Director, European Network for Accessible Tourism (ENAT), Greece
9h00- 10h30

Parallel Session 14- Accessible Destinations Strategies #1

Moderator: François Bédard, Director, World Centre of Excellence for Destinations, Canada

Access for all: Results of the 5th International Conference on Responsible Tourism in Destinations Laura McGowan, International Centre for Responsible Tourism Canada, Canada
An investigation of European destination management organisations’ attitudes towards accessible tourism Elina Michopoulou, University of Derby, United Kingdom
Roadmap for the consolidation of an accessible tourism destination, implemented in spanish destinations Tatiana Alemán Selva, PREDIF, Spain
Development of barrier-free tourism products and services in travel destination Germany Olaf Schlieper, German National Tourist Board, Germany
9h00- 10h30

Parallel Session 15- Tourist and Cultural Products (SI)

Moderator: Francesc Aragall, Design for All Foundation, Spain

Understanding and developing inclusive tourism products for the deaf and hard of hearing at the national and international level Daniel Thomas-Barabas, Director, ACTIS Voyages (Art Culture Tourisme International des Sourds-Voyages), France
Tourism and culture networking for deaf population Vanda Sagovac, Croation Association for the Culture of Deaf and Hard-of-hearing People "World of Silence", Croatia
Described video best practices: Artistic and technical guidelines Robert Pearson, Accessible Media Inc. (AMI), Canada
Manufacturing and sale of improbable products: People with disabilities participate in a fun tourist positioning Murielle Parkes & Michel Trudel, Centre Ken-Jones, Canada

Le Cinéma, c'est pour tout le monde!

(Video projection in French during the coffee break in the same room as Session 15)

Association Ciné-ma différence, France
9h00- 10h30

Parallel Session 16 - Market and Marketing

Moderator: Jay Cardinali, World Accessibility Manager, Walt Disney Parks and Resorts

American travelers with disabilities: A new study by Open Doors Organization Laurel Van Horn, Open Doors Organization, USA
How to seize the niche market of Accessible Tourism. Results of study by Kéroul on behaviors and attitudes of people with physical disabilities Isabelle Ducharme, Kéroul, Québec, Canada
We are the world. The culture of tourism through harmony at work HARMONY- TOURISM David Fazio, Helix Opportunity, USA
Utilising inclusive imagery to attract the growing accessible tourism market Bill Forrester, TravAbility, Australia
10h30-11h00

Coffee Break

11h00-12h30

Parallel Sessions

11h00-12h30

Parallel Session 17 - Technology and Tourism for All (SI)

Moderator: Jacques Théberge, conférencier et travailleur autonome, Canada

NATIVE Hôtels Accessibles. Plateforme avec double accessibilité web W3C (Video) Roberto Vitali, Village for all – V4A®, Italy
Mobile applications to identify facilitators and environmental barriers: analysis of content and usability in the presence of cognitive or communicative deficiencies Delphine Labbé, Université du Québec à Montréal, Centre de recherche interdisciplinaire en réadaptation, Canada
Mobile applications and other available technologies to promote accessible tourism in Spain Tatiana Alemán Selva, PREDIF, Spain
Smart destinations are accessible Pilar Soret Lafraya, Fundosa Accesibilidad S.A., Spain
11h00-12h30

Parallel Session 18 - Accessible Destination Strategies #2

Moderator: Francesc Aragall, Design for All Foundation, Spain

The study on the evaluation system of information service for destination based on tourists’ perspective - A case study of Shandong Province in China Maolan Qing, Shandong University, China 
Evaluation of accessibility built in the System of measures for excellence in destinations François Bédard, Director General, World Centre for Excellence in Destinations, Canada
Accessibility of the Portuguese destinations: Strategy and best practices Nuno Fazenda, Turismo de Portugal, Portugal
Can accessible tourism be sustainable? Isabell Broich, University of Derby, United Kingdom
11h00-12h30

Parallel Session 19 - Museums for All (SI)

Moderator: Michel Perron, directeur général, Société des musées québécois, Canada

Museums for all Barry Ginley, Victoria and Albert Museum, United Kingdom
La Cité des Sciences et de l'Industrie de Paris, an accessible cultural venue Hoëlle Corvest Morel, Accessibility Manager for the Visually Handicapped Public, Cité des Sciences et de l'Industrie, France
Cultural Destinations for All and the Brazilian museums: A new perspective of universal atmospheres Regina Cohen, Architect, Pro-Access Group, University of Rio de Janeiro, Brazil
Creating a foundation for welcoming all visitors to your cultural institution Hannah Goodwin, Museum of Fine Arts Boston, USA
 

Parallel Session 20 - Games and Accessible Stadia

Moderator: Michel Labrecque, pdg, Régie des installations olympiques du Québec, Canada

Games, events and accessibility Jani Nayar, SATH, USA
Accessible stadia (Lecture presentation) Amy Pothier; Jesse Klimitz; Susan Ruptash, Quadrangle Architects Limited, Canada
12h30-13h30

Lunch, Keynote Speaker (SI)

Moderator: Ivor Ambrose, European Network for Accessible Tourism (ENAT), Greece

12h30-13h30 Hotel Accessibility: Scandic Hotels’ Winning Approach Magnus Berglund, Accessibility Director for Scandic Hotels
13h30-15h00

Parallel Sessions

13h30-15h00

Parallel Session 21 - Standards and Buildings #2 (SI)

Moderator: Sophie Lanctôt, directrice générale, Société Logique, Canada

Does the design of access ramps lie in a vision of inclusive society? Jacqueline Rousseau, Université de Montréal, Centre de recherche Institut universitaire de gériatrie de Montréal (CRIUGM), Canada
Rethinking the accessibility standards for public toilets Ernesto Morales, CIRRIS, Université Laval, Canada
Utilising Universal Design on "soft infrastructure” for competitive advantage and greater economics returns Bill Forrester, TravAbility, Australia
Universal Design - Briding the Gap - with Architects and Building Designers Ivor Ambrose, Managing Director, European Network for Accessible Tourism (ENAT), Greece
13h30-15h00

Parallel Session 22 - Hotels

Moderator: Ève Paré, présidente-directice générale, Association des hôtels du grand Montréal, Canada

A roadmap towards inclusive destinations, “Tourism for all – Inclusive hotels” an initiative by the Athens–Attica and Argosaronic Hotel Association Anastasia Kalou, Athens–Attica and Argosaronic Hotel Association, Greece
Mount Stephen Club and Hotel Complex, Montreal, Quebec, Canada Sandra Neill, Designer, Associate Lemay; Michel Lauzon, Architect, Partner, Lemay, Canada
An accessible hotel room wherever one wants to go Michael Sicher, HIGH ROLLERS & roomchooser.com, Austria
Encouraging tourist accommodation managers to develop the accessibility of their facilities -  Academic research results Virginie Auroy, Kéroul, Canada
13h30-15h00

Parallel Session 23 - Labelling Accessible Territories (SI)

Moderator: Marc Croteau, Deputy Minister, Ministère du Tourisme du Québec, Canada

Development of the trademark "Destination pour tous" in France Annette Masson, Association Tourisme et Handicaps (ATH), France
Accessibility, labelization and tourism Frédéric Reichhart, Groupe de Recherche sur le Handicap, l’Accessibilité et les Pratiques Educatives et de Scolarisation (GRHAPES), France
Accessibility to recreation and tourism: Measurement and territorialisation Dominic Lapointe, Université du Québec à Montréal, Canada
Designing universally accessible tourist territories for otherwise capable people with regard to the principle of spatial equity Frédéric Reichhart, INS HEA, Paris, et David Amiaud, Universite de La Rochelle, France
13h30-15h00

Parallel Session 24 - Accessible Tourism at the World Heritage Sites

Moderator: Paul Cormier, Kéroul, Canada

Access improvements at world heritage sites in India Abha Negi, Svayam, India 
Accessibility and inclusive tourism in the historical cities. The case of Ouro Preto, MG, Brazil Regina Cohen, Architect, Pro-Access Group, University of Rio de Janeiro, Brazil 
Access for all in the historic environment Heather J. L. Smith, National Trust of England, Wales & Northern Ireland, United Kingdom
Improving access to the Acropolis and the historical centre of Athens. Impacts on tourism and quality of life Katerina Papamichail, Architect, European Network for Accessible Tourism (ENAT), Greece
15h00-15h30

Coffee Break

15h30- 17h00

Parallel Sessions

15h30- 17h00

Parallel Session 25 - Access to Information #1 (SI)

Moderator: Isabelle Ducharme, Chairwoman, Board of Directors, Kéroul, Canada

Can I go there? Global information to support access for all Edward Manning, Tourisk Inc and Sustainable Travel International-Canada, Canada
Access-i, an information tool on accessibility of building Vincent Snoeck, Access-i asbl, Belgium
Click for CRLB-Virtual: A goldmine of useful information for people with physical disabilities Brigitte Fillion, Project Manager, CRLB Virtuel , Centre de réadaptation Lucie-Bruneau (CRLB), Canada
V4A® International Quality Brand Hospitality for All Roberto Vitali, Village for all – V4A®, Italy
15h30- 17h00

Parallel Session 26 - Quality of Service

Moderator: Jean-Pierre Ranger, directeur général, Parc Safari, Québec, Canada

Experience the magic! Disability, Disney, and assistive technology Jay Cardinali, Walt Disney Parks and Resorts, USA
Access to good customer service Barry Ginley, Victoria and Albert Museum, United Kingdom
Accessible customer service: How Ontario’s accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games Alfred Spencer, Accessibility Directorate of Ontario, Ministry of Economic Development, Trade and Employment, Canada
Building accessible tourism services in Tamsui Chao-Fu Hsu, Taiwan Access for All Association, Taiwan
15h30- 17h00

Parallel Session 27- Access to Culture  (SI)

Moderator: Marcus Weisen, Expert, European Centre for Cultural Accessibility, France

A library for all: How Bibliothèque et Archives nationales du Québec faces the challenge of universal accessibility André Vincent, Bibliothèque et Archives nationales du Québec, Canada
Gardens of collections accessible to all at the Montreal Botanical Gardens Johanne Landry , Division Manager, Programmes publics en sciences naturelles, Jardin botanique de Montréal, Espace pour la vie, Canada
Universal Accessibility in events Lise Roche, Director of Universal Access in Leisure Activities, AlterGo, Canada
The impacts of Quebec's legislation on the accessibility of cultural facilities and events for people with disabilities Michael Magner, Office des personnes handicapées du Québec, Canada
15h30- 17h00

Parallel Session 28- Accessible Transportation

Moderator: Ann Frye, PassePartout Training Ltd, United Kingdom

Transport and accessibility of persons with reduced mobility to tourism: An econometric study François Bedard, UQAM, Canada
Accessible car rental: A vital link for accessible tourism Campbell McKee, President, European Mobility Group, United Kingdom
17h00- 17h15

Break

17h15- 18h15

Afternoon Plenary (SI)

Moderator:  Ivor Ambrose, European Network for Accessible Tourism (ENAT), Greece

17h15- 18h15 Discussion on the World Network for Accessible Tourism Anna Grazia Laura, ENAT
Main observations made and lessons drawn from presentations and discussions of the day  

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Wednesday, Octobre 22

Hours Session Speaker(s)
9h00- 10h30

Parallel Sessions

9h00- 10h30

Parallel Session 29- Partnership (SI)

Moderator: Lucie Charland, Association québécoise de l’industrie touristique, Québec, Canada 

Partnership: The approach of Quebec to develop and promote Jacinthe Dumoulin, Ministère du Tourisme du Québec , Canada
Kéroul: Operating instructions Isabelle Ducharme, Présidente du CA, Kéroul, Québec, Canada 
The 2005 Accessibility for Ontarians with Disabilities Act (AODA) Judith Parisien, General Director, Le Phénix, Canada
Private and public financing: A successful strategy in accessible tourism Pilar Soret Lafraya, Fundosa Accesibilidad S.A., Spain
9h00- 10h30

Parallel Session 30 - Access to Information #2

Moderator:  Scott Rains, Independent Travel and Disability Consultant, United States

A global platform for accessible travel and hotel booking Yeshwant Holkar, UMOJA, Mumbai,  India; Benjamin Musgrave, UMOJA, London, United Kingdom
Open discussion / Global information to support access for all Edward Manning, Tourisk Inc and Sustainable Travel International-Canada, Canada
9h00- 10h30

Parallel Session 31 - Training (SI)

Moderator: Martine Lizotte, Directrice, École internationale d’hôtellerie et tourisme du Collège LaSalle, Québec, Canada 

Developing tourism for all by acting within the process of training futur actors of the tourim industry: a swiss experimentation Pierre Margot-Cattin, University of Applied Sciences Western Switzerland, Switzerland
Welcoming Ways, the training offered by Kéroul Stéphanie Gélinas, Kéroul, Canada
Training, the main aspect of accessibility during your vacation Dominique Rabet, D. R. Consultant,  Association Tourisme et Handicaps (ATH), France
Accessibility for all: Training material for transportation service providers (Video) Susan Clarke, Canadian Transportation Agency; Matthieu Labelle, Canadian Transportation Agency
9h00- 10h30

Parallel Session 32 - Parks and Outdoor Activities

Moderator: Pierre-Paul Leduc, SATQ, Canada

Push to open nature in Alberta parks: Fostering outdoor recreation for all through access, inclusion, and collaboration Christian Bagg, Alberta Tourism Parks and Recreation, Canada
Going to wild places I could only dream about John Kenwright, Paks Victoria, Australia
America's Freedom Sailor, North America's first Universal Design tall ship Jan Olijve, Americas Freedom Sailor, USA
Mental health and well-being impacts of inclusive park experiences on adults with disabilities and their caregivers Sonya Jakubec, Mount Royal University, Canada
10h30-11h00

Coffee Break

11h00-12h30

Summit Conclusion (SI)

11h00-12h30

Summit Conclusion

Moderator: André Vallerand, Special Advisor to the Secretary of the World Tourism Organization (UNWTO), President of the World Centre of Excellence for Destinations, and co-chair of the Summit

The Montreal Declaration: A common strategy for the international development of accessible tourism Ivor Ambrose, Director, ENAT; Isabelle Ducharme et André Leclerc, Keroul
Implementing a world network for accessible tourism Anna Grazia Laura, ENAT
The International Social Tourism Organisation agrees to communicate the Montreal Declaration throughout its network Jean-Marc Mignon, ISTO
The World Tourism Organisation receives the Summit recommendations and looks towards working with the intervenors Marina Diotallevi, Carlos Vogeler, UNWTO
IATA welcomes the recommendations of the World Summit Destinations for All Jitu Thaker, International Civil Aviation Organization
How the UN can help communicate the message of tourism for all Daniela Bas, ONU
Thanks to all participants and Let's work together! André Leclerc, Kéroul, Canada
This event is conjointly organized by Kéroul and JPdL International. 
www.destinationsforall2014.com

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